We have a 60 day money back guarantee. If you would like to arrange a return, please contact us by email BEFORE you send it back. This is so we can make sure you are shipping it back to the correct address and to track your return. For custom manufactured items, there is a 50 percent restocking fee for returns, since they cannot be resold. Any order cancellation of custom manufactured items must be made within 24 hours of placing an order, or a 50 percent cancellation fee will apply.
Average delivery time for non-personalized items is five to ten business days to arrive to your home. Personalized address markers are not manufactured until after you place an order, so the delivery time is between two and four weeks.
Credit Card Charge
Your credit card statement will show a charge from House Number Store Dot Com.
$6.95 US Shipping in the Contiguous United States
The House Number Shop offers ground shipping in the contiguous 48 United States for just $6.95. Alaska and Hawaii cost more because we ship UPS, and they do not offer ground service to these two states.
We guarantee that every transaction you make at the House Number Shop will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at the House Number Shop.
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, the House Number Shop will pay the entire liability for you, up to the full $50. The House Number Shop will pay this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at the House Number Shop while using our secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. When you make a purchase online with the House Number Shop, the transaction is encrypted and secure. You will see an icon at the bottom of your browser that shows this when you get to the page when you enter payment information. You will also see that the address begins with "https:" which means that it is a secure connection.